Frequently Asked Questions (FAQ)
About Our Service
Domiciliary care, sometimes called 'home care,' is support provided in your own home to help you live independently. This can include companionship, meal preparation, housekeeping, medication reminders, shopping, and personal support depending on your needs.
SCIRE focuses on providing flexible, person-centred, non-CQC regulated support services such as companionship, light domestic help, and community activities. Our aim is to support independence, dignity, and wellbeing without unnecessary institutional care.
Currently, SCIRE provides unregulated support services such as companionship, shopping, meal preparation, and medication reminders. We do not provide regulated activities (e.g. personal care or nursing). However, we can signpost or partner with CQC-registered providers if you require those services.
Accessing Our Services
You can contact us directly via phone, email, or our website form. We’ll arrange a consultation to discuss your needs, preferences, and schedule.
Our service is open to older adults, people with disabilities, individuals recovering from illness, and anyone who wants extra support at home.
In many cases, we can arrange support within 48–72 hours, depending on availability.
Care Workers
All SCIRE staff are carefully vetted, DBS-checked, trained in safeguarding, first aid, communication, and professional boundaries.
We aim to provide continuity by matching you with a regular care worker. If cover is needed due to sickness or holidays, you will be notified in advance.
Costs & Payments
Our pricing is clear and transparent. Charges vary depending on the level of support and number of hours per week. We provide a no-obligation cost breakdown during the initial consultation.
You may be eligible for local authority support or direct payments. We can guide you on how to approach your council’s adult social care team. Private self-funded care is also available.
Service Delivery
• Companionship & conversation
• Light housekeeping (laundry, cleaning, ironing)
• Meal preparation & shopping
• Medication reminders (not administration)
• Escorting to appointments, social activities, or community events
• Technology support (help with phones, tablets, video calls)
Yes – our care plans are fully flexible. You can increase, reduce, or change services as your circumstances evolve.
Safety & Quality
All staff are DBS-checked, trained in safeguarding and emergency procedures, and monitored through regular supervision. We also welcome feedback from clients and families.
We operate a clear complaints procedure. You can raise concerns at any time, and we will investigate promptly and fairly.
Practical Questions
We will notify you immediately and arrange alternative cover.
No special equipment is required, though access to basic cleaning products, cooking utensils, or mobility aids (if needed) should be available in your home.
Yes, with at least 24 hours’ notice. Short-notice cancellations may still incur a charge.